If no newer then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Update the Sound driver from the PC's Support Downloads webpage. Please run the Sound Playback troubleshooter at Settings>Update & Security>Troubleshoot. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you. ![]() At least I can turn the volume all the way down to "mute" Having no Mute key is a pain, but I guess it is a slight improvement versus reinstalling the driver frequently just to get audio at all. The volume controls still work from the F9 and F10 keys, and also via the slider in the taskbar volume icon. Icon in the Volume control also no longer will mute the speakers. Recently, a Microsoft update installed a new version of that driver (version 9.15). Have time to keep chasing this - it is easier / faster for me to just reinstall the driver a few times per week.) ![]() ![]() When I contacted HP support about the problem, they ran some diagnostics, determined that the hardware was functioning correctly and said I would need to get support from Microsoft. "Solution" was to use HP Recovery Manager to reinstall the driver (version 9.0.140.1). Internal speakers often quit working with the Conexant ISST Audio device completely missing from the volume control, device manager,Įtc. I purchased an HP ENVY 13-y000 x360 notebook a few months ago.
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